Privacy Policy
Who we are
CallenderAI Receptionist ("the receptionist") is operated by Dave Callender, doing business as CallenderAI ("we"). It answers missed phone calls and text messages for small businesses ("the business"). Contact: webcallender@gmail.com.
Google user data
A business connects its Google account to the receptionist once, through Google's consent screen. We request only these permissions and use each one only as described:
| Permission | What the receptionist does with it |
|---|---|
Google Calendar eventscalendar.events |
Reads the business's calendar to find free appointment times, and creates, moves or deletes the appointments that callers book through the receptionist. |
Google Sheetsspreadsheets |
Creates one spreadsheet for the receptionist in the business's Google Drive, then reads and updates it: repair status, bookings and a call and message log. |
Send emailgmail.send |
Sends booking confirmations to customers and notices to the business owner, from the business's own Gmail address. The receptionist cannot read the business's mail. |
Google Contactscontacts |
Adds new customers to the business's contacts under a label, matched by phone number. It does not change or delete existing contacts. |
We do not sell Google user data, use it for advertising, or use it to develop, improve or train generalized AI or machine-learning models. People at CallenderAI do not read it except with the business's permission, to fix a problem, for security, or where the law requires.
CallenderAI Receptionist's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Callers and customers
When someone calls or texts a business that uses the receptionist, we process their phone number, what they say or type, and the details they give (such as name, email address and appointment time) to answer them and to record the call or message for the business. Calls and texts are carried by our phone provider (Twilio) and our voice provider (Retell AI). Text replies are written with Anthropic's Claude model. These providers process the data only to provide their service to us, under their own terms.
We text a caller only after they agree to receive texts. Reply STOP to stop texts at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Where data is stored
A business's calendar, spreadsheet, email and contacts stay in its own Google account. The access token that lets the receptionist act for the business is stored encrypted on a server we run. Call recordings, transcripts and summaries are held by our voice provider and in the business's spreadsheet.
Sharing
We share data only with the providers named above, to run the service, or where the law requires. We do not sell personal information.
Keeping and deleting data
A business can remove the receptionist's access at any time at myaccount.google.com/permissions. When a business stops using the receptionist, or asks us to, we delete its access token and the data we hold for it within 30 days. Data in the business's own Google account stays under its control. Callers can ask the business, or us, to delete their details.
Changes
If this policy changes, we update this page and its effective date.